Effective Date: June 1, 2025
Welcome to Qwest, a ride-sharing platform owned and operated by QWEST ALLIED COMPANY LIMITED (“Qwest”, “we”, “our”, or “us”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our mobile app and website (the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.
Information We Collect
1. Information You Provide
Registration Data: Name, phone number, email address, date of birth, profile photo.
Identity Verification: Government-issued ID, driver's license (for drivers), bank account details.
Payment Information: Credit/debit card details (processed via secure third-party processors).
Feedback and Communication: Reviews, complaints, customer service interactions.
2. Automatically Collected Data
Location Data: Real-time GPS data for ride coordination.
Device Information: Device type, OS version, IP address, browser type, mobile network.
Usage Data: App activity, feature usage, interaction logs.
3. Third-Party Information
Data from payment processors, background check services (for drivers), and other partners.
How We Use Your Information
To operate and maintain the Qwest platform.
To match riders with nearby drivers.
To process transactions and payments.
To verify driver and rider identities.
To monitor and enhance safety and trust.
To communicate with you (service updates, promotions, support).
To improve our services and develop new features.
To comply with legal obligations and enforce our Terms of Service.
How We Share Your Information
With Drivers and Riders: Limited profile and location information to facilitate rides.
With Service Providers: Payment processors, cloud hosting, analytics services.
With Law Enforcement or Regulators: As required by law or to protect our legal rights.
During a Business Transfer: In case of merger, acquisition, or sale of company assets.
With Your Consent: Where you explicitly authorize it.
Data Retention
We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.
You may request deletion of your account, and we will comply subject to any legal or operational retention obligations.
Data Security
We use industry-standard encryption, firewalls, and secure data storage to protect your personal data.
While we take reasonable steps to protect your information, no system is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Access: Request a copy of your personal data.
Correction: Ask us to correct inaccurate data.
Deletion: Request deletion of your data.
Objection: Object to certain processing.
Data Portability: Receive your data in a structured format.
To exercise any of these rights, contact us at legal@qwest.ng.
Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that a child has provided us with personal data, we will delete it.
International Users
If you access our Services from outside Nigeria, you understand that your information may be transferred to, stored, and processed in the country where we operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy with an updated effective date. Your continued use of the Services after changes constitutes your acceptance.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@qwestng.com
